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CUSTOMER CARE

Store Policy

I’m a customer care section. I’m a great place to write a long text about your company and your services, and, most importantly, how to contact your store with queries. Writing a detailed customer care policy is a great way to build trust and reassure your customers that they can buy with confidence.

 

I'm the second paragraph in your customer care section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

Privacy & Safety

I’m a privacy & safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.

 

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!

Wholesale Inquiries

I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!

 

I'm the second paragraph in your wholesale inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

Payment Methods

Credit / Debit Cards
Cash Payments

Bank Transfer

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Refund / Return /Exchange Policy

All claims/death on arrival are to be reported by raise the ticket with photos on the same day of receipt of the shipment.

Report immediately through by raise the ticket with the below details.

  • Order No:

  • No of fish/aquarium plants/item defective.

  • Photo of dead fish/damaged Aquarium Plant on top of the invoice which we send.

  • Short explanation.

Al Arbeaa would bear 100% of the cost of the fishes died/damaged Aquarium Plants.

No claim request will be entertained after 24 hrs of receipt of item.

Cancellation request for the dispatched orders will not be entertained, if the order consists of plants and fishes.

Live Stock cannot be retured or Exchange.

Dry Stock can be exchange on basis of approval. with in 3 days of purchase.

Shipping Policy

Our Delivery area covers, Dubai, Sharjah, Ajman & Abu Dhabi

To ensure you receive the healthiest species available and to reduce the travel stress on your aquatic life, your order will be shipped direct to your door using our Standard delivery.

The day your order ships, you will receive an e-mail containing your item numbers and tracking number so you can make arrangements to sign for your order upon scheduled arrival.

All orders will be delivered at 2 buissness days, for Abu dhabi orders 5 buisness days.

Contact

06-5635001

056-5929189

Address

Al Arbeaa Ornamenatal Fish TR.L.L.C

Opp: Choithram Supermarket

Abu Shagara, Sharjah. U.A.E

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